Securing offers with fraud protection

Notify via email

You can receive notifications about fraud orders via email. The email will contain a summary of the order considered as fraud.

Activate Fraud protection with Orders

To activate this feature, you will need to grant us permission to edit orders first. By clicking Continue, you will be redirected to the access-granting page of Shopify.

There are two levels of protection, you can enable the one that works with your store's situation.

Basic protection

When you enable this level of protection, the app will automatically cancel orders with only gifts and no other condition products.

Advanced protection

When you enable this level of protection, the app will re-check all the orders based on their offer status and offer main condition.

If BOGOS detects orders include gifts taken from expired, scheduled offers, or the number of gifts appears suspicious then the app can automatically do one of the following actions:

• Hold off fulfillment

• Cancel the order

Activate Fraud protection with Cart and Checkout

BOGOS has integrated the Shopify Checkout Validation right into app settings. When you enable this feature, customers' carts must meet these conditions to successfully checkout in your store.

• Minimum cart value: Customers can't checkout with gifts if their cart value is below this min

• Minimum cart quantity: Customers can't checkout with gifts if their cart quantity is below this min

• Maximum number of gifts per order: Customers can't checkout with gifts if their total gift number exceeds this max

Since this setting is more advanced, we recommend you chat directly with the Support team, our agents will consult you with suitable checkout rules for better protection of your store.

We highly recommend you message us via LiveChat for assistance if you encounter fraud. Our support agents will promptly guide you with the necessary steps for the situation.